Accessibility Statement for Suffolk and North East Essex ICS website

This Accessibility statement applies to www.sneeics.org.uk and responsive devices. Suffolk and North East Essex Integrated Care System is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is run by Suffolk and North East Essex Integrated Care System. We want as many people as possible to be able to use this website. For example, which means you should be able to:

• change colours, contrast levels and fonts using browser or device settings.
• zoom in up to 400% without the text spilling off the screen.
• navigate most of the website using a keyboard or speech recognition software.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Technical specifications
Accessibility of Suffolk and North East Essex ICS website relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Feedback and contact information.
We welcome your feedback on the accessibility of Suffolk and North East Essex ICS website. Please let us know if you encounter accessibility barriers on Suffolk and North East Essex ICS website:

Phone: 07944 212608
E-mail: SNEEICS.admin@nhs.net
Visitor Address: Suffolk and North East Essex Integrated Care Partnership Secretariat, Aspen House, Stephenson Road, Colchester, CO4 9QR

We try to respond to feedback within five working days.

Formal complaints
Information on how to lodge a complaint can be found on our Contact Us page. The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) AccessibilityRegulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Suffolk and North East Essex ICS website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non Accessible Content
Despite our best efforts to ensure accessibility of Suffolk and North East Essex ICS website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. Known limitations for NHS Suffolk and North East Essex ICS website:

PDFs: PDFs may not be in an accessible format. We are working towards converting existing PDFs into accessible formats. We are also working with an Accessible Information Specialist to help us create accessible templates for new PDFs. If you require any of our documents in a different format, please get in touch.

Inaccessible videos: Some of the videos on our website may not have transcripts or closed captions. This is because we sometimes use videos produced by other organisations or our partners to help communicate information. Some of our videos may also rely on auto-generated closed captions. This is because some of our videos are recordings of live events and meetings. In these scenarios, it would present a disproportionate burden for the ICS to provide manually generated captions and/or transcripts. If you need help to access our videos, please get in touch.

Preparation of this accessibility statement
This statement was prepared on 17/10/23 and was last reviewed on 18/10/23.

This website was last tested on 17/10/23. The next test will be on 17 th December 2024 The Suffolk and North East Essex ICS website was reviewed by Government Digital Service on 29 th August 2023. Some accessibility issues were found and have been rectified.