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Personalised Care

Our Ambition: People in Suffolk & North East Essex Health and Care System Receive Personalised Care

The Story Behind the Ambition

Lived Experience


Hospital care

Giving care sensitively

Talking and listening

Personalised care

Social prescribing

Why is Personalised Care so important?


Mental health On the Front Line

Healthwatch Essex listens to lived experiences of those working on frontline emergency services.

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Thinking about spirituality

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Treating people as individuals

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Being able to talk and be listened to

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Our Ambition

What we know matters to people living in Suffolk and North East Essex and why?

What matters?
I am listened to
I am treated like an individual
I have choice and control over my care
I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths and
I am not treated as though I am like everyone else with my condition

How will things be different in Suffolk and North East Essex

We Will
We will enable choice, including legal rights to choice
We will support social prescribing and more community-based support
We will support self-management
We will enable access to personal health budgets
We will enable access to integrated personal budgets

Case Studies – how we are making progress across Suffolk & North East Essex

Relevant plans and strategies


NHS Suffolk and North East Essex Integrated Care Board
Joint Forward Plan
Be Well
Stay Well

Last Updated on 16 January 2024

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