As an Integrated Care System we have made a commitment to ‘Thinking Differently’ about how we ensure that we meet the needs of the one million people that we serve in the future.
We believe that all lives in Suffolk and North East Essex have equal value but not all of our population have access to the same opportunities. This inequality has a dramatic impact on their health outcomes – and on the demand of the system. Thinking differently is the right thing to do for our population and for the ability to respond to these health inequalities.
Thinking Differently Together – An Overview
To build abundance and participation through ‘new power’ we must keep checking that when we default to our ‘old power’ 20th century model, it is actually in the best interest of our population and not just our system. In this way, we will continue to think differently and to blend new and old power as powerfully as possible
We have identified four key features of ‘Thinking Differently’ and the benefits it brings:
From closed to open
- From closed information to open access to our personal data
- From professional tests to open access to the information we need to monitor and control our own wellbeing
- From medical referrals to open access to services
From services to relationships
- From treating symptoms to relationships with patients – from what is the matter with you to what matters to you
- From siloed service delivery to relationships that deliver with colleagues
- From transactional contracts to commissioning partnerships
From organisations to networks
- From health and care organisations to our ICS Partnership Board and Health and wellbeing Boards
- From local organisations to our delivery Alliances
- From organisational teams to our integrated neighbourhood teams
From problems to assets
- From struggling with problems to engaging the willing through our connections
- From health and care budgets to resources everywhere
- From training experts to training everyone
WHY we need to think differently
- 1950’s, we transformed our society when we created our health and care systems. We moved from a Dickensian world where most people died in their sixties, people often went hungry, untaught and untreated. Life spans lengthened, our health improved, we created free access to education and a safety net when things went wrong.
- 1970’s, we thought differently about the increasing demand on our services and embedded the principles of public management, introducing competition, targets, audits and cost controls. It brought new assets and opportunities and new issues too.
Now in the 21st century we face new challenges
- People are living longer with chronic conditions. One–off interventions by experts are no longer enough and new solutions demand the participation of those we treat.
- The health impact of complex social issues and are beyond our current 20th century health and care organisations alone.
- Our system was designed to treat emergencies; it was not designed to help people thrive.
We have new opportunities and expectations through technology
- We now have instant access to information through the internet.
- We can now connect to each other in different ways and have power and influence through our ability to share messages and opinions.
- This has changed everyone’s opportunity to participate in our own health and care and that of our community – and our expectations that we should.
We now need a new way of thinking about our delivery of health and care that is:
- Predictive – as we develop the capacity to embed population health intelligence.
- Personalised – as we embed genomics and more targeted treatment.
- Preventative – through more accurate scanning, more support to change lifestyles.
- Participatory – engaging all of us to change our own health outcomes and those of our families, neighbours and communities.
HOW we are Thinking Differently
We have started to build relationships and deliver support in ways we would not have imagined a few years ago. At our System Leaders conference on Friday 13 September 2019, we shared examples of where across our system we are already ‘Thinking Differently’, we looked at what had sparked the change and how we could embed this thinking into our whole system plan.
WHAT will enable us to keep Thinking Differently?
In his concluding remarks at the end of the day, observations from ICS Executive Lead, Dr. Ed Garratt were that:
1) There is a ‘sea change’ in the system. Whilst there are many challenges, there is a strong sense of mutual trust and optimism in the system. Transformation is happening in many places.
2) ‘It’s not just us, it’s the system’. Leaders are increasingly putting the population before narrow organisational interestes. We are recognising that ‘capacity comes from working together’. We are also spreading innovation across Alliance boundaries.
3) The ‘Power of Kindness’ was a theme that ran through all the presentations. There was also a relationship between kindness and technology.
4) We need to ‘Tackle the fear factor’ and have the moral courage to do the right thing for the population. As leaders we should role model courageous leadership and take risks on new innovations.
Voices of change
Timms & Heimans ‘New Power
“The most important reason people don’t trust institutions is that institutions don’t really trust people, … we need to dream up entirely new models that make us feel more powerful and more connected to one another in all our guises: as patients, taxpayers, consumers, neighbours, voters, students and parents”
Timms and Heimans ’New Power’, 2019
“To solve todays problems, we need collaboration, we need to be part of the change and we need systems that include all of us. We need to create systems that make participation easy, intuitive, natural and to do this, we need to start in people’s lives”
Hilary Cottam ‘Radical Change’, 2019.
“The relationship between citizens and the state, and also between citizens and civil society, is currently based on outdated and unhelpful models of ‘doing things to and for’ citizens, without recognising individual and community capacity to do things for themselves, albeit with the support and enablement of other agencies”
National Association for Voluntary and Community Action (NAVCA)
“Our welfare state might still catch us when we fall but it cannot help us take flight. It cannot support us to confront the challenges of the day to day and it cannot change the direction of our lives”
Hilary Cottam ‘Radical Change’, 2019.