Population Outcome: People who are digitally excluded in Suffolk and North East Essex have Health Equality
Digital exclusion refers to the lack of internet access, digital devices or skills that prevents people from effectively engaging with digital services and environments.
(Source: Social Mobility Commission)
Digital excluded people have less access to the information they need to keep well, to manage their health, and to understand where they should seek help when they or their family is unwell. They are unable to access health technology to enable their health professionals to monitor their long term conditions, or to use apps that help them to exercise or to eat well. Having to rely on telephones to communicate can be more costly and time-consuming. More widely, limited access to the internet affects children’s ability to learn, and adults’ ability to work or apply for benefits, which impacts their quality of life and their ability to move out of poverty.
The Story Behind the Outcome
Home learning: Do you have the right technology?
If you dont have computer skills
Building a digital nation
Groups and communities more likely to be digital excluded
Digital exclusion among middle aged and older people
Impact of Covid-19 on digital exclusion
References & Further Reading
What we know matters to people and why
|My needs for written information in the right formats for me are recognised and recorded
|Recording the communication needs of those who are digitally excluded helps to ensure they have equity of access to information.
|I have equity of access to health and care technology
|Supporting people to access and use digital technology enables access to support and services that are only otherwise available online, and for their health to be monitored effectively.
|I have the skills and confidence to use digital technology
|Having the skills to use computers, apps and assistive technology is vital to ensuring people have access to information, support and care.
|I am seen and heard
|As more people become technology-literate we must ensure those without access or digital skills have their individual needs identified and met in the right way for them.
How will things be different in Suffolk and North East Essex
|We will ensure information on health and care continues to be provided in a range of formats to meet the needs of people without access or skills to use online services.
|We will ensure the communication needs of individuals and families who are digitally excluded are recorded by health and care services, and that communications are provided in the way that meets their needs.
|We will support people who are digitally excluded to have access to technology that is low-cost or no-cost to them wherever possible.
|We will co-produce information and services with groups and communities who are digitally excluded to ensure their voices are heard and their needs incorporated into design and delivery.
Case Studies – how we are making progress across Suffolk & North East Essex
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Last Updated on 1 February 2024