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People Requiring Urgent and Emergency Care

Population Outcome: People Requiring Urgent and Emergency Care in Suffolk and North East Essex Stay Well

The best urgent and emergency care, when and where people need it, is essential if everyone in Suffolk and North East Essex is to live well. Preventing deterioration in the health of people with health conditions, access to prompt treatment in the right setting, and effective planning for care and recovery, means people and their carers and families can avoid the need for urgent care and receive the best care when they do need it.

Indicators

Barometer Measure

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Emergency Department Data

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Urgent Treatment Centre Data

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NHS 111 Data

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The Story Behind the Outcome

Lived Experience

Films

Urgent care

Primary care response to emergency

Stroke

Extending access to primary care

Ambulance delays

Reports

Informing New Urgent and Emergency Care Performance Standards

Healthwatch Suffolk speak with patients at West Suffolk Hospital A & E to inform standards

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Making Our Voice Count

Suffolk User Forum Publication - Co-production of the Suffolk Suicide Prevention Strategy

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Quotes

Treating minor injuries

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Waiting for emergency care

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Supporting A&E and freeing up beds

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Living with back pain

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Being heard, and staying well after ill-health

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Reducing demand on A&E

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Obtaining urgent advice quickly

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The need for joined up thinking

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Published Evidence

Accident and Trauma

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Demography and Inequality

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Accident and trauma - children

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The Impact of Long Term Conditions

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Stroke

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Allergy

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Crisis Mental Health

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Wider Data

Accident and Emergency Quality data (NHS Digital)

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Further Reading

Further Information

Useful Organisations

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Our Ambition

What we know matters and why

What matters?Why?
I can prevent the need for urgent and emergency careI can prevent the need for urgent and emergency care Advice on how to look after my physical and mental health and prevent a crisis means I can stay well.

Health and social care support to avoid injury or harms means I can stay safe.
I can access high quality healthcare in an emergencyPrompt assessment and treatment is vital regardless of how or where I arrive at the emergency department.

Avoidable waits for the right treatment mean my condition deteriorates and I suffer for longer.

Sensitive and compassionate crisis mental health assessment in a calm and private space helps me to talk openly, and obtain the right help for my needs.
I know how and where to obtain urgent careKnowing the best sources of support to access urgent care when I need it means I can access the right care first time.
I am treated as an individualTreating me, my carer and my family with dignity and respect, recognising my culture, characteristics and life circumstances, means my care and support is inclusive, sensitive and responsive to my needs.
I am seen and heardCommunicating with me about waiting for care and how I am enables me to manage the stresses of waits and to highlight if my needs are changing.

Giving me choice and control about how my urgent care needs are met, particularly at end of life, means I can be treated in the environment and in the way of my choice.

How will things be different in Suffolk and North East Essex

We will co-produce advice and support for people with long term conditions and disabilities to prevent falls, deteriorations in their conditions and events such as stroke.We will enable healthcare services to have access to care plans for people at end of life, and consult them to ensure they are given care in the environment of their choice.
We will promote the full range of early support including pharmacies and primary care to prevent crisis.We will enable more access to urgent care and support in communities such as hubs for people at risk of falls.
We will co-produce advice and support to report safeguarding concerns for children and vulnerable adults at risk of harms or abuse.We will support people to maintain their health and wellbeing before, while waiting for, during and after treatment to help them stay well and recover well.
We will ensure waits for care are minimised, and that people waiting for emergency care are kept informed and asked about any change in their condition.

Case Studies – how we are making progress across Suffolk & North East Essex

Publish your case study here

Publish your case study here

Publish your case study here

Publish your case study here

Relevant plans and strategies

ICS

NHS Suffolk and North East Essex Integrated Care Board – Joint Forward Plan
Stay Well

Alliance

Ipswich and East Suffolk
Alliance Delivery Plan

North East Essex 
Alliance Delivery Plan

West  Suffolk
Alliance Delivery Plan

NHS Trusts

East Suffolk and North Essex NHS Foundation Trust
ESNEFT Strategy 2019-24

East of England Ambulance Service NHS Trust
Our Strategy, our people, our Trust 2020-25

Last Updated on 21 February 2024

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